Returns + Exchanges

🔁 Dhakkan Return & Refund Policy

Last Updated: April 2025

At Dhakkan, we believe in standing by what we create — bold statements, witty sarcasm, and unapologetic self-expression stitched into every thread. However, if something doesn’t vibe with you (or your size was off), we’ve got your back — kinda.

🧢 Returns – Let’s Keep It Real

We accept returns only in the following cases:

• You received the wrong item

• The product was damaged during delivery

• The size you received doesn’t match your selected size

• Manufacturing defects (very rare, but we’re human too)

Conditions for return:

• Must be initiated within 7 days of delivery

• Product must be unused, unwashed, and in its original packaging

• Include the original invoice or order number for quick processing

📩 Start a return: Email us at info@dhakkan.in with:

• Subject: Return Request – [Order ID]

• A photo/video of the issue

• Short note on what went wrong

Once approved, we’ll guide you through the return pickup or drop-off depending on your pincode.

💸 Refunds – No Dhakkan Drama

• Refunds will be processed only after we receive and inspect the returned item

• Refund will be initiated to the original payment method within 5-7 working days

• In case of Cash on Delivery (COD) orders, we’ll issue a Dhakkan Wallet credit or UPI transfer (details will be asked)

🚫 What’s not refundable:

• Custom-made / personalized items (because it’s made just for you)

• “Change of mind” or “I didn’t like it” cases

• Size issues if incorrect size was selected during checkout

🚚 Exchanges – We Got You

Want a different size or design? We offer one-time free size exchange per order (for eligible products).
Shipping for the exchange is covered by us — because we like happy Dhakkans.

💬 Still confused?

Drop us a DM on Instagram @dhakkan_in or email info@dhakkan.in
We’re fast, friendly, and only slightly sarcastic.