Dhakkan ("we", "us", "our") runs the store at dhakkan.in. We respect your privacy and only collect what we need to run the shop, ship your order and keep you in the loop about drops you asked for. This policy explains what we collect, why, and the choices you have.
What we collect
- You give us: name, email, phone, shipping & billing address, and order details when you buy or contact us; your email when you join the newsletter.
- Automatically: basic device, browser and usage data, plus cookies that keep your cart and preferences working and help us understand traffic.
- Payments: card / UPI / netbanking details are entered with our payment partner Razorpay and handled on their secure systems. We do not see or store your full card number.
How we use it
- Process, pack, ship and support your orders.
- Send order updates and — only if you opted in — drop alerts and offers.
- Prevent fraud, debug issues and improve the store.
- Meet legal, tax and accounting obligations.
Who we share it with
We never sell your personal data. We share it only with the partners who help us operate: our payment gateway (Razorpay), courier / logistics partners, and our email/hosting providers — each only with what they need. We may disclose information if required by law.
Cookies
We use cookies for the cart, saved preferences, and anonymous analytics. You can block cookies in your browser, but some features (like checkout) may stop working.
Data retention
We keep order and tax records for as long as the law requires, and other data only as long as it serves the purpose it was collected for.
Your choices & rights
You can ask us to access, correct or delete your personal data, or unsubscribe from marketing at any time (use the link in any email or write to us). We'll act on valid requests within a reasonable time.
Security
We use reasonable technical and organisational measures to protect your data. No method of transmission is 100% secure, but we work to keep it safe.
Children
Our store is not directed at anyone under 18. If you're a minor, please use the site only with a parent or guardian.
Changes
We may update this policy as the business or the law changes. The "last updated" date above always reflects the current version.
Contact
Questions about your data? Email us at info@dhakkan.in. We're based in Vadodara, Gujarat, India.