We want you to love your Dhakkan fit. If something isn't right, here's how cancellations, returns and refunds work.
Cancellations
Need to cancel? Email info@dhakkan.in with your order number as soon as possible. We can cancel and refund in full before your order is dispatched. Once it's handed to the courier, it can't be cancelled — but you may be able to return it (below).
Returns & exchanges
- You can request a return or size exchange within 7 days of delivery.
- Items must be unworn, unwashed, with original tags and packaging intact.
- To start, email info@dhakkan.in with your order number and reason; we'll share return instructions.
What can't be returned
For hygiene and fairness, certain items may be final sale (for example clearly marked limited-edition or sale items, and any innerwear). We'll always flag final-sale items before you buy.
Damaged, defective or wrong items
If your order arrives damaged, defective or incorrect, tell us within 48 hours of delivery with photos. We'll arrange a free replacement or full refund — that one's on us.
Refunds
- Once we receive and approve your return, we issue the refund to your original payment method via Razorpay.
- Refunds typically reflect within 5–7 business days of approval, depending on your bank.
- Original shipping charges are non-refundable unless the return is due to our error.
Contact
Anything unclear? Email info@dhakkan.in and we'll sort it out.